Sorry Lucas I totally disagree with your "expert" and cannot accept them back, you got an EXCEPTIONAL deal on them, even 1.1 is a fair deal at 550 shipped...they were priced to sell quickly and both trios sold the same day less than a week after listing...
Considering the volume of animals I move every year I can't expect 100% satisfaction, I'm happy with the 99%+ I get...
If you don't like that exceptional big girl then sell her for the $250 she's really worth and get your pair for half price.
I won't take her back for an issue I'm certian you're WAY overblowing. In the highly remote chance this MINOR issue progresses to anything worse THEN I'll consider purchasing her back.
If you don't want to follow my advise on treatment that is obviously your choice. But like all other dealers I won't take back an animal for minor issues such as this. And it is clearly a minor issue. Buyer remorse is not a valid reason for return of animals.
Scott J. Michaels DVM
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Wed, 18 May 2011 13:37:54 -0000 (UTC)
Subject: RE: Black Pines
Scott,
This is why I hate internet buying! Out of my 17 reptiles, only 2 have come from the internet. If I were at a show or met up to pick these animals up, I would have never taken them. The females cloacae is still prolapsed and the abrasions now have white fluid on them. It appears to be puss. I am keeping them in 41qt tubs with aspen. I do not have a water bowl with this one due to the abrasions.
I thought about it, slept on it and got some other options. I refrained from sending you an email last night as I was still heated about the way you talked to me. I sent the pictures to 4 people including someone who has bred Pits for 40 years (yes 40!), someone who breeds Pits and Drys, a friend who worked at a zoo and still maintains and breeds reptiles, and someone who produces the best look blackheads America has ever seen. They ALL agree with the following:
These animals were advertised as too young to breed but with some feeding, should breed next year. That is what you ad said and that is what you said to me in one of the emails you sent me. You said $25 worth of feeders and the female would be ready next season. You never disclosed that not one, but two people tried to get them to produce this year. If the one female is gravid, I do not want to deal with the possibility that she could get egg bound. They are small and the eggs of this species are big. I have been looking at adult pines for a month now and everyone I have contacted thus far has disclosed wither or not the animals were paired up.
I bought these animals expecting good captive bred animals. This was not a rescue. ALL of my 17 animals are flawless! Not a single one has suffered any damage due to breeding or otherwise. So you statement that I shouldn't expect perfect animals every time is sitting wrong with me right about now. If these were fresh imports, I might turn a cheek on it but then again, I NEVER buy imports. This animal looked as if it was burned. I am not saying it was (which I tried telling you over the phone when you cut me off!), I am only saying when I pulled it out of the bag, the scales looked as if they were burned. There is no way you could have missed that and no way that happened overnight! I unboxed these with my intern; someone who has never dealt with snakes. She saw it instantly, even before I did.
Now your TOS is as follows:
"All specimens covered by my sex/feeding/health **30-DAY GUARANTEE** As a VETERINARIAN I'm fiercely proud of the stock, service, and support I offer...your satisfaction guaranteed... "
I am not satisfied with either this animal nor the service you offered as a vet. As a vet, you should have not missed this. You should have either disclosed this as well as the pairings or not have put this animal up for sale. Based on the history of these animals, I would rather not have them in my collection. It sounds as if you have only had them for a short time.
The course of action I want to take is a full refund. I also do not feel I should pay anything out of pocket on this one. By that I mean I feel I disserve a credit of $550 and you should pay for the shipping back. The expert Pit breeder said that is what he did in these situations. He said I should not have to spend a penny out of pocket on this. Had this have been one problem or the other or had you have not been a vet, I would agree to a refund minus shipping cost but as a vet, you should have caught this and these animals should not have been shipped. According to your TOS, you missed on the satisfaction of your customer, your support (all you did was belittle me and talk over me) and your health guarantee.
I can box the animals up and have them shipped on Thursday for a Friday delivery. I will use the same box, bags and shipping service. All I need is an address and I will forward you the amount due with the shipping charge.
Lucas
--------------------------------------------------------------------------------
Date: Wed, 18 May 2011 00:40:58 +0000
From:
[email protected]
To:
[email protected]
Subject: RE: Black Pines
I apologize for my attitude today, yesterday I slugged-out on a key ball python and it's totally thrown me off the game...
The pines were housed together for the first few weeks after I received them about a month ago for a late chance at breeding and it can get pretty rough at times...I think what you see that I consider pretty normal are brief after-effects of those encounters...
I suggest you apply Triple Antibiotic at least once daily...gently work the tip of the tube into the cloaca and fill it well...that will prevent any infection in the chance there's really some swelling and inflammation going on...
I haven't ever seen this sort of thing progress beyond mild inflammation in near 30 years of keeping and 25 years of breeding Pits...and I've seen some pretty wild encounters with them...
Be sure to keep their substrate dry, dry, dry...Pits are very susceptible to blister disease, same thing for nose-rubbing...especially in juvi's...
Do not worry about what you see there but DO apply that ointment...I'm sure once she's fed a few times she'll be fine...but definitely keep me informed...
Again I'm sorry for my attitude today I'm still in a little shock, got to take the bad with the good on this breeding thing...
Dr. Scott
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Tue, 17 May 2011 23:42:46 -0000 (UTC)
Subject: RE: Black Pines
Here are the photos of the vent and the damaged scales on the sides of the vent. The scales are turned up at the edges. There is obvious fluid on both sides of the vent and it appears that there is a small prolapse. The animal was not musking. The vent has been like that since I received the animal.
These aren't my first snakes, these aren't my first pines. There is no way that this is due to my husbandy because I have only had them for a few hours. I did not appricate you attitude the first time I called. I was ready to handle this in a calm manner. There was no need for you to talk to me the way you did. I am not an idiot. I also had no intention of keeping you on the phone the second time I called while I resized the pictures. If you had let me talk instead of cutting me off everytime I talk, you would have seen that. I don't even know if you caught it but I tracked you down to do business with you give your reptutation. A customer like that doesn't need the attitude your putting out.
Please let me know if you get these photos and what your thoughts are. I would like to resolve this issue quickly. You have my number, feel free to call me.
Lucas
--------------------------------------------------------------------------------
Date: Tue, 17 May 2011 19:31:21 +0000
From:
[email protected]
To:
[email protected]
Subject: RE: Black Pines
lol...what gave you that idea?
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Tue, 17 May 2011 18:27:32 -0000 (UTC)
Subject: RE: Black Pines
Were the hatchlings you were selling from this trio?
Lucas
--------------------------------------------------------------------------------
Date: Tue, 17 May 2011 15:37:04 +0000
From:
[email protected]
To:
[email protected]
Subject: RE: Black Pines
Glad you like them...like white snakes it hard to tell when black snakes are in-shed, I don't know if either of the females is in-shed...I didn't notice any problems with any of them, keep me posted about her vent (you might want to dab some Triple Antibiotic...ie Neosporin...ointment on it, can't hurt)...they haven't been fed for about 10 days so stools were cleared prior to shipping...the lump in the one is her ovary, place her with male and see if you can still get a clutch of eggs from her! However, fertility may be poor after the first spring shed...best strategy for breeding is to pair-up approx 3-4 weeks post brumation, BEFORE the first spring shed...the prior owner failed to understand this otherwise he'd have bred at least the bigger female THIS season...she's definitely big enough to have produced eggs...
They should all be hungry, even if in-shed...lmk how the first meals go...
Again thanks for your business and enjoy them...
Dr. Scott
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Tue, 17 May 2011 15:18:43 -0000 (UTC)
Subject: RE: Black Pines
Scott,
All the animals showed up. Are all of them in shed? The male shed in the pillow case. They all look good except one of the females vent looks a little funny. It almost appears as if she has damage there. I will see what it looks like after she sheds out. It is probably nothing but I want to document it right now incase of something happening. Other than that, they look great and are super active. When was the last time they were fed? One of the females had a large lump in her belly.
Thanks again for answering all my questions and for the awsome animals!
Lucas
--------------------------------------------------------------------------------
Date: Mon, 16 May 2011 22:29:18 +0000
From:
[email protected]
To:
[email protected]
Subject: RE: Black Pines
they USED to, now it's FedEx...
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Mon, 16 May 2011 19:56:01 -0000 (UTC)
Subject: RE: Black Pines
Scott,
Just got the Fed Ex notice. I thought SYR used UPS???
Lucas
--------------------------------------------------------------------------------
Date: Mon, 16 May 2011 17:48:17 +0000
From:
[email protected]
To:
[email protected]
Subject: RE: Black Pines
Greetings Lucas:
I'll be booking the shipment with ShipYourReptiles.com shortly...you will receive an email with tracking #...NOTE: Please confirm receipt of said email!
I'll be dropping off shipments shortly before closing at 9PM, so wait until after say 10PM for tracking...
Temps are perfect for shipping W/O use of a heat pack, especially going to a warmer destination...
Touch base after inspection and lmk what you think...
Thanks again for your business, and talk shortly...
Scott
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Mon, 16 May 2011 13:21:12 -0000 (UTC)
Subject: RE: Black Pines
I have everything ready to go for these guys. Pass along the tracking info when you get it.
Lucas
--------------------------------------------------------------------------------
Date: Fri, 13 May 2011 21:16:55 +0000
From:
[email protected]
To:
[email protected]
Subject: RE: Black Pines
Thanks...yes monday shipping/tuesday arrival works for me...I'll be shipping thru ShipYourReptiles.com...
Have a nice weekend!
S
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Fri, 13 May 2011 21:11:24 -0000 (UTC)
Subject: RE: Black Pines
They look great!
Can you do a Tuesday delivery?
Cell phone number: ###-###-####
Lucas
--------------------------------------------------------------------------------
Date: Fri, 13 May 2011 21:00:37 +0000
From:
[email protected]
To:
[email protected]
Subject: RE: Black Pines
Lucas, PP rec'd...thank you...
Pics attached...first 2 pics are the 2 males...then the 4 females, with yours the 2nd male and last 2 females...
Please email your phone # to be used on Shipping label...
Next week do you have a preference for day to receive? Should be able to accomodate...
Thanks for your business and talk soon...
Scott
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Fri, 13 May 2011 13:22:58 -0000 (UTC)
Subject: RE: Black Pines
I just sent the money. So this trio is not the trio shown in the ad on kingsnake correct? Can you send me pictures of the ones I just bought.....sight unseen....lol!! Was always told that was the worst thing to do!
!!!IMPORTANT!!!
Do not ship to my paypal address! use this one:
Florida Atlantic University
ATTN: Lucas Jennings
5775 Old Dixie Highway
Fort Pierce, FL 34946
Pass along the tracking info when you get it. Thanks for answering all my questions.
Lucas
--------------------------------------------------------------------------------
Date: Fri, 13 May 2011 05:54:02 +0000
From:
[email protected]
To:
[email protected]
Subject: RE: Black Pines
Try to make your decision by friday night Paypal (
[email protected]) or another buyer says he'll take the larger trio, this guy is serious...thx...S
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Fri, 13 May 2011 02:31:23 -0000 (UTC)
Subject: RE: Black Pines
I would be more intersted in the larger trio. Can you give me a size/weight (approx is fine)? Is it still the same type of trio? In that I mean the male unrelated to the female? And any lineage information?
Sorry for so many questions! I am very interested and will be sending the money sortly.
Lucas
--------------------------------------------------------------------------------
Date: Fri, 13 May 2011 01:28:46 +0000
From:
[email protected]
To:
[email protected]
Subject: RE: Black Pines
Lucas, I actually have TWO 1.2 trios available...I'll do $500 shipped for the listed slightly smaller trio, or $550 shipped on the larger trio...
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Fri, 13 May 2011 00:19:51 -0000 (UTC)
Subject: RE: Black Pines
they would be shipped to 34946.
what year are the again?
Lucas
--------------------------------------------------------------------------------
Date: Thu, 12 May 2011 22:56:01 +0000
From:
[email protected]
To:
[email protected]
Subject: RE: Black Pines
Like all Pituophis their feeding habits are quite seasonal...these guys eat anything currently, but get mostly f/t weaned rats...temperment, again Pits are a high-strung group, and prefer to be left alone...I've never seen a truely aggressive captive-bred Pit...tub size 28 qt, or larger if you have the room...no hot spot, just ambient room temp of ~80F +/- in a room filled with racks of ball pythons...
Ad price is $550 shipped...I may do $500, where are you located so I can determine shipping?
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Thu, 12 May 2011 20:48:34 -0000 (UTC)
Subject: RE: Black Pines
Ok. I have moved some stuff around. Might be able to wrap this up tonight or tomorrow...full amount.
Let me get a little more info. Do they take F/T? Whats their temperment like? What size tubs were they in? Do you give them a hot spot? And what was the price again? I can do $500 tonight.
Lucas
--------------------------------------------------------------------------------
Date: Thu, 12 May 2011 19:29:44 +0000
From:
[email protected]
To:
[email protected]
Subject: RE: Black Pines
Here's an idea, place a $100 down-payment by Paypal to reserve them...let's be straight, if you can't do that today, what makes you believe you'll be able to purchase the trio next monday...?
Both females will easily be ready to breed next spring, the male too...$25 worth of weanling rats and they're there...most of the work of raising them has been done already...
Good luck, and thanks...S
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Thu, 12 May 2011 18:36:39 -0000 (UTC)
Subject: RE: Black Pines
Crap!! I would be able to make a move on them until after this weekend. I will touch base with you Monday to see if the other buyer comes through. I am looking for animals that are close to breeding age right now. I just sold off all my carpets so I won't have anything producing for the next two years.
Lucas
--------------------------------------------------------------------------------
Date: Thu, 12 May 2011 17:55:13 +0000
From:
[email protected]
To:
[email protected]
Subject: Re: Black Pines
Lucas, thanks for your email...forgot to relist my ads until too late last night...the lodingi trio is still available, but I doubt much longer...at least one other potential buyer will likely move on them by the weekend...don't miss out if you want them...we also have eggs cooking from 2 other females but that's just 12 eggs (5 and 7), the eggs are huge...
I'll update my ads about 7PM CST tonite...
Other questions just shout...
Dr. Scott
----- Original Message -----
From: Lucas Jennings <
[email protected]>
To:
[email protected]
Sent: Thu, 12 May 2011 16:23:48 -0000 (UTC)
Subject: Black Pines
Your ad disappeared! Did you sell that trio already?
Lucas