Ken Foose
Lurking member
Suzi Miller
3425 wine Cork Way
San Jose CA 95124
408-350-1914
[email protected]
So, because of a really bone head mistake on my part Suzi Miller was able to rip me off. Very sad. Here's what happened. I had two boxes to ship. One had a Red Eye Tree Frog for Suzi, and the other had to Dart Frogs for another customer. Well, stupid me, I mixed up the labels and sent the wrong frogs to them. I got a call from my regular customer early in the morning and he told me of my error. Yikes. I told him I'd take care of it. I promptly called Suzi, who answered her phone right away, and told her of the situation. She was upset and wanted her money back. No problem. I then called Fed ex and asked them to stop the shipment and send it to my other customer. They said no problem, as the box had not been delivered yet. I then credited Suzi's card back, and called my repeat customer and told him to expect the Dart Frogs in the morning, and that I would guarantee live arrival as usual. Well, the never made it. Turns out Fed ex delivered the box to Suzi anyway. I called her again, and she said she had no knowledge of a box being delivered. I called Fed ex and they assured me it had, and that they sent a driver there the next day to fetch it, but no one was home. I called Suzi back again and asked her to please check again. She then told me her son had the box, but had not opened it yet. I asked if he would please send it back to me, unopened. I just gave up on getting it to the rightful owner by now. Two more days go by with no box. I called again and talked to Suzi, on a Friday, and was assured that they would send the box back on Monday. I asked if they would please open the box and make sure the frogs were hydrated and to ship them on Monday. I gave them my account # so all they would be out was a bit of time. I thought not too much to ask. Tuesday came, no box. I tried to call, no answer. I tried to email, the yahoo account no longer exists. I even tried running the credit card, but it has a hold on it. I've called them everyday for the past week, and will continue to call everyday. I'm sure nothing will come of it, but at least it makes me feel better. Sooner or later I'm sure they will get tired of it and change phone numbers too. I of course refunded my other customers money, and since he has a huge tropical planted green house full of frogs, I just had him keep the Red Eye for the hassle I caused. I'd rather think of it there then in a cage anyway. Anyway, that's it. Don't do business with Suzi Miller. She's a thief. I know it's all my fault, but it still does not justify ripping someone off
3425 wine Cork Way
San Jose CA 95124
408-350-1914
[email protected]
So, because of a really bone head mistake on my part Suzi Miller was able to rip me off. Very sad. Here's what happened. I had two boxes to ship. One had a Red Eye Tree Frog for Suzi, and the other had to Dart Frogs for another customer. Well, stupid me, I mixed up the labels and sent the wrong frogs to them. I got a call from my regular customer early in the morning and he told me of my error. Yikes. I told him I'd take care of it. I promptly called Suzi, who answered her phone right away, and told her of the situation. She was upset and wanted her money back. No problem. I then called Fed ex and asked them to stop the shipment and send it to my other customer. They said no problem, as the box had not been delivered yet. I then credited Suzi's card back, and called my repeat customer and told him to expect the Dart Frogs in the morning, and that I would guarantee live arrival as usual. Well, the never made it. Turns out Fed ex delivered the box to Suzi anyway. I called her again, and she said she had no knowledge of a box being delivered. I called Fed ex and they assured me it had, and that they sent a driver there the next day to fetch it, but no one was home. I called Suzi back again and asked her to please check again. She then told me her son had the box, but had not opened it yet. I asked if he would please send it back to me, unopened. I just gave up on getting it to the rightful owner by now. Two more days go by with no box. I called again and talked to Suzi, on a Friday, and was assured that they would send the box back on Monday. I asked if they would please open the box and make sure the frogs were hydrated and to ship them on Monday. I gave them my account # so all they would be out was a bit of time. I thought not too much to ask. Tuesday came, no box. I tried to call, no answer. I tried to email, the yahoo account no longer exists. I even tried running the credit card, but it has a hold on it. I've called them everyday for the past week, and will continue to call everyday. I'm sure nothing will come of it, but at least it makes me feel better. Sooner or later I'm sure they will get tired of it and change phone numbers too. I of course refunded my other customers money, and since he has a huge tropical planted green house full of frogs, I just had him keep the Red Eye for the hassle I caused. I'd rather think of it there then in a cage anyway. Anyway, that's it. Don't do business with Suzi Miller. She's a thief. I know it's all my fault, but it still does not justify ripping someone off
