Just want to add my thumbs up for Ali. The guy is awesome when it comes to customer service. I ordered a rack and it came in without casters since they were back ordered. Ali kindly refunded the cash for the casters, then shipped them fedex 2 day to me at no charge when they did come in. It's not a lot of money, but when they're willing to treat even the little guy this good.. They've gained my business for life. Getting ready to order some more cages right now. 
