• Posted 12/19/2024.
    =====================

    I am still waiting on my developer to finish up on the Classifieds Control Panel so I can use it to encourage members into becoming paying members. Google Adsense has become a real burden on the viewing of this site, but honestly it is the ONLY source of income now that keeps it afloat. I tried offering disabling the ads being viewed by paying members, but apparently that is not enough incentive. Quite frankly, Google Adsense has dropped down to where it barely brings in enough daily to match even a single paid member per day. But it still gets the bills paid. But at what cost?

    So even without the classifieds control panel being complete, I believe I am going to have to disable those Google ads completely and likely disable some options here that have been free since going to the new platform. Like classified ad bumping, member name changes, and anything else I can use to encourage this site to be supported by the members instead of the Google Adsense ads.

    But there is risk involved. I will not pay out of pocket for very long during this last ditch experimental effort. If I find that the membership does not want to support this site with memberships, then I cannot support your being able to post your classified ads here for free. No, I am not intending to start charging for your posting ads here. I will just shut the site down and that will be it. I will be done with FaunaClassifieds. I certainly don't need this, and can live the rest of my life just fine without it. If I see that no one else really wants it to survive neither, then so be it. It goes away and you all can just go elsewhere to advertise your animals and merchandise.

    Not sure when this will take place, and I don't intend to give any further warning concerning the disabling of the Google Adsense. Just as there probably won't be any warning if I decide to close down this site. You will just come here and there will be some sort of message that the site is gone, and you have a nice day.

    I have been trying to make a go of this site for a very long time. And quite frankly, I am just tired of trying. I had hoped that enough people would be willing to help me help you all have a free outlet to offer your stuff for sale. But every year I see less and less people coming to this site, much less supporting it financially. That is fine. I tried. I retired the SerpenCo business about 14 years ago, so retiring out of this business completely is not that big if a step for me, nor will it be especially painful to do. When I was in Thailand, I did not check in here for three weeks. I didn't miss it even a little bit. So if you all want it to remain, it will be in your hands. I really don't care either way.

    =====================
    Some people have indicated that finding the method to contribute is rather difficult. And I have to admit, that it is not all that obvious. So to help, here is a thread to help as a quide. How to become a contributing member of FaunaClassifieds.

    And for the record, I will be shutting down the Google Adsense ads on January 1, 2025.
  • Responding to email notices you receive.
    **************************************************
    In short, DON'T! Email notices are to ONLY alert you of a reply to your private message or your ad on this site. Replying to the email just wastes your time as it goes NOWHERE, and probably pisses off the person you thought you replied to when they think you just ignored them. So instead of complaining to me about your messages not being replied to from this site via email, please READ that email notice that plainly states what you need to do in order to reply to who you are trying to converse with.

MGREPTILES Trouble with shipment

i have placed orders with matt on 3 separate occasions. all were for thermostats w/ power strip. on all 3 orders shipping was slow. i'd say 2-3 weeks on average. i wonder, if he isn't ordering the materials to fill the orders after receiving payment for them. this is purely speculation on my part.
in matt's defense i will say that i have always received exactly what i've ordered and have not had any problems with my thermostats.
bottom line i think matt is trustworthy but if you needed it yesterday then you better look elsewhere. :rolleyes:
 
I have also orded from Matt and gotten great service. I also think if you want something yesterday you should not be ordering from the internet. Matt is a great guy and is honest. I belive he dose his best to serve each person as best as he can.
 
I have never had a problem with Matt. I've ordered from him on separate occasions and have always got what I needed on time. He has already stated that he is working on it and will try to get it fixed as soon as possible, and apologized to his dissatisfied customers. I think that's the best thing he could do at this time. I would definitely not label him a bad guy.
 
I ordered from Matt, because i heard nothing but good things about him and his service. I ordered flexwatt and a thermostat. I waited a week and heard nothing about my order, so I emailed matt and he told me that it would be sent out at the end of the week. I waited until Tuesday of the following week and once again heard nothing, so once again i emailed him, and was told that it would be shipped the following week and it wasn't. Finally I had to email him again and was once again told that it would be sent the following week, with no explanation of why it was so late. My biggest beef with Matt was if my order was going to be late he should have let me know, but every time I had to contact him. I did finally receive the items a month after the order was placed. The items work great. I have no problem with his product, but his customer service greatly needs improving.

Lawrence
 
Bzzzt!

akaangela said:
I also think if you want something yesterday you should not be ordering from the internet.
Click to expand...

Wrong. It has nothing to do with ordering from the internet - it has to do with ordering from specific suppliers. I have been ordering reptile supplies on the internet for about 15 years and there are suppliers who will bend over backwards to get your supplies to you within days or even overnight with only minimal or no extra cost. I am not going to post names here because that's not what this thread is about but if you look at my other posts you can see who I'm talking about :)
 
Ophidiophile said:
Wrong. It has nothing to do with ordering from the internet - it has to do with ordering from specific suppliers. I have been ordering reptile supplies on the internet for about 15 years and there are suppliers who will bend over backwards to get your supplies to you within days or even overnight with only minimal or no extra cost. I am not going to post names here because that's not what this thread is about but if you look at my other posts you can see who I'm talking about :)
Click to expand...

I would have to agree with David. Purchasing through the internet should be a speedy process. In fact in most cases I get an immediate response stating when the item will be shipped and usually a tracking number following that. The latest that I had to wait for was 10 days for an item that was out of stock. The company made it quite clear that there was going to be a delay due to that fact.

My last purchase from Matt was a Ranco several months ago. It was here within a week. I'm not sure what's going on now but it seems that he might have more orders than he can handle. Sometimes it's better to scale down a little bit just to make customers have a greater overall pleasant experience.

Regards.
 
MGReptiles said:
Honestly what would you like for me to say here that wasent said at the thread below
http://www.faunaclassifieds.com/forums/showthread.php?t=90158&highlight=mgreptiles

I am working with someone now that is going to build a new site for me to straighten this out. Ill reply more specific to each person Monday when I can look though some emails and shipment dates.
Click to expand...
Matt,
Since you asked; a polite, non-condescending apology, and some assurances that there will be some effective changes. (If you are interested in keeping or rescuing your customer base). Filling customer orders from a production-type operation is more than just having the right systems in place. It has more to do with how you manage your business systems and prioritize your efforts. There are consultants all over this earth making a lot of money teaching people how to manage their business systems, even large corporations. It can be done, you just have to want to do it, and frankly, you sometimes look like you are not too interested in getting it right.

I have ordered from you twice, and would consider you again if I could feel assured that your priority is your customer. It does little to inspire confidence in your business, (when a commitment is missed), for you to detail the inadequacies in your business systems.

PS. I supervise a large-scale production environment, responsible for filling ever-changing customer orders, and can offer a few general suggestions if you are interested. For what it's worth, I don't want to offer criticism alone.
 
Let's not lose sight of the fact that Matt has been here, has addressed the problems, has made assurances that he will rectify his past errors, is aware that he has been less brilliant in his performance of his past promises and YET has still said he is working on making it better.

He's not a bad guy though at this point I'd say he's a bit of a pain in the ass, which may or may not be 100% his fault.

I don't know of him to be a liar, if he said he had problems with his family, I believe him. I'm not excusing his lapse nor asking anyone else to but, he hasn't run away, he has said he will fix it.

Tomorrow is the day he said he'd address it here. Let's let him have until tomorrow to outline his plan to make things right.

Matt, you better come through with shining colours. I hate backing someone who winds up in the scumbag coloum. I don't think you will, I just want you to know that I am serious.
 
in Matts defense...

Matt just delivered several sections of heat tape with connectors, insulators etc...plus 2 thermostats and answered 2 phone calls, 3 emails, and a request for an instruction sheet immediately. He was out of heat tape and the order was delayed but this was communicated with an expected date of delivery which was accurate. Matt also offered a discount when he explained that my initial order would be delayed. Nice gesture which snagged him another sale.
I found him friendly and helpful with my purchase and like the guy. Can't believe we're talking about the same man!
Jeff Hardwick
 
jim scharphorn said:
WoW I think the only thing Matt had to say is he is getting a New site, what the heck does that have to do with giving poeple crappy service.
Like me 4 times straight.
Click to expand...
jim, aren't you known for being a lying pain in the butt?

That MAY have had something to do with your problems if I recall correctly.
 
Thank you for responding also to the same problem I wish I was as eloquent as you, your letter was very well documented.Matt has still never admitted that he misled me I specified that I needed the stock within 5 days.I still want my refund Ken
 
Sure you can please everyone but first you have to be honest. If he would have told the truth I would not have placed the order and I would have been okay with that but he chose to lie shame on him I still feel that I am entitled to full refund. Ken
 
Wilomn said:
Matt, you need to address this issue and stop it from re-curring in the future.

Too many too often Matt, time to take positive action and save your reputation before it is harmed irreparably.
Click to expand...
Yes Matt you should take positive action how about doing the right thing
and giving me a refund.I am not sure but I believe I read that you had sold some used heat tape Please tell me that is not true. I have 60 feet which I am sure you can use I will say again I have never opened the box. There was another message where you said that you compensated the client because you were late.Imagine Matt all this would have been your little secret but you chose to carry one with your same business practises not a very good idea I think
 
akaangela said:
I have also orded from Matt and gotten great service. I also think if you want something yesterday you should not be ordering from the internet. Matt is a great guy and is honest. I belive he dose his best to serve each person as best as he can.
Click to expand...
I did not want it yesterday but within 5 days that is why I agreed to express postage and so did he. A good businessman would have said let me check to see if I have everything and I will get back to you to make sure I can send it tomorrow,not take my credit card number pass it and then say OH TOO BAD.
Please correct me if I am being out of line Ken
 
PythonGuy said:
I have never had a problem with Matt. I've ordered from him on separate occasions and have always got what I needed on time. He has already stated that he is working on it and will try to get it fixed as soon as possible, and apologized to his dissatisfied customers. I think that's the best thing he could do at this time. I would definitely not label him a bad guy.
Click to expand...

I do not want an apology I want my money back. He can work on it all he would
like but not at my expense,if we did not come forward do you think he would make that statement himself I would not bet on it.Matt you got very aggressive towards me for calling you a liar was I wrong in saying you did not tell me the truth I just want you to practise what you preach as the saying goes
Admitting when you are wrong is very good thing Ken
 
MGReptiles said:
Honestly what would you like for me to say here that wasent said at the thread below
http://www.faunaclassifieds.com/forums/showthread.php?t=90158&highlight=mgreptiles

I am working with someone now that is going to build a new site for me to straighten this out. Ill reply more specific to each person Monday when I can look though some emails and shipment dates.
Click to expand...

What do you have to look at. You know very well what your business is doing right You can only plead ignorance so many times.Your site has nothing to do with it
managing inventory is your problem,you can not take the money and then order what you need,if that is the case you have to tell your clients and inform them of the delay.The one I enjoyed was about the 20 gallon aquarium that you had to sell something to be able to do this wow that was great.Matt would it not have saved you all this bad publicity if you would have just given me a refund because I was not satisfied and I think for just reason, feel free to do the right thing when ever Ken
 
CoNa_Reptiles said:
I have worked with Matt several times. Each time was awesome. He has always been helpful and responsive to my questions.

... just can't make everyone happy all the time, Matt.
Click to expand...

I believe that there are more than just a few people who are unhappy and imagine the ones who do not know of this forum and the others who remain silent because they just could not be bothered,it took effort on my part to do this.I have 3 retail stores I deal with perishable items and it is my duty as a merchant to rectify all problems and when I am at fault compensate my clients
not just print something like my terms of sale are and then well just too bad.I would not be in business very long,we were 2 partners and now we are 50 employees, it is called customer satisfaction.Helpful and responsive to questions is one thing but delivering the merchandise is another some just talk the talk
others walk the walk Ken
 
Well here is the reason I wanted to wait until today to get my ducks in a row. I dont liek to be called out and then have someone lie about the way things happened.


Date: Tue, 7 Nov 2006 11:44:13 -0800 (PST)
From: [email protected] View Contact Details Add Mobile Alert

Subject: Re: order
To: "Gourmet privilege" <[email protected]>

Sir!
We do not refund flexwatt and wired items, please try and understand this.. Return the clips and insulators for a full refund on them. I don’t care if you threaten me either as I have nothng to hide, Thank you!
-Matt

Gourmet privilege <[email protected]> wrote:
Matt I want all of my money back you did not fulfill your end
I did not open the BOX . Be honest and do the right thing.How many times you said to me I do not receive a message or now I do not remember the conversation come on again lying and stealing are sins YOU WILL BE SORRY Ken
----- Original Message -----
From: [email protected]
To: Gourmet privilege
Sent: 07 November, 2006 14:38
Subject: Re: order

If I overcharged you on shipping then that will most defanitly be refunded.. Give me a while to get into the office and take a look at the actual invoice and customs paperwork. I honestly dont remember the conversation but Ill take your word it.. Thanks and Ill get back to you asap,
-Matt

Ps and no sir I am not a thief

Gourmet privilege <[email protected]> wrote:
You said you would ship them express mail I think that a month late should be your responsibility! I never opened the box you charged me extra for the shipping which is stealing are you a theif I believe that is a sin your going to hell. Ken
----- Original Message -----
From: [email protected]
To: Gourmet privilege
Sent: 07 November, 2006 14:30
Subject: Re: order

Ken,
I have to follow my terms of service for everyone. I am more than willing to accept the clips and insulators as they are not part of the actual heating element. Here is a link to our terms
http://www.mgreptiles.com/Terms.html
You have to understand that once the element and dimmers are out of our hands something may happen to them that is beyond our control.I have had to do this in the past and dont liek to but just have to abide by my own rules. Also, please remain professional so we can handle this like gentlemen. Thanks,
-Matt

Gourmet privilege <[email protected]> wrote:
Hello Matt I never even opened the box and will be receiving a refund from your sorry ass! I will also spread you name all over the internet with anything I can think of. You have been warned.
Ken
----- Original Message -----
From: [email protected]
To: Gourmet privilege
Sent: 07 November, 2006 14:23
Subject: Re: order

Hello Ken,
Thanks for your email. We do not accept returns on flexwatt and wired items as they are unsaleable because we do not know what has been done to them once they are out of our hands. If you would like to return the clips and insulator sets that is perfectly fine but we do not remburse shipping unless something is wrong with the items that we personally have caused. I have contacted you several times regarding the lead time on your order, look for the copied email below. I am sorry you are unstisified with our service and wish you well on your endevors.
-Matt

“----- Original Message -----
From: [email protected]
To: [email protected]
Sent: 08 October, 2006 04:28

Hello Mr Gubersky,
I wanted to let you know of a backorder on the flexwatt clips. Your order is important to us and will be shipping as soon as possible. If you have any questions on the order or would like a refund please call or email. Thank you for your business and patience!
-Matt”

Gourmet privilege <[email protected]> wrote:
Hello Matt My name is Ken Gubersky we spoke on October the 4 and I
placed an order you took the payment from my Visa card on the 5 of October
you were to have sent the merchandise that day express so I would receive it
in 3 business days.You charged me extra for the shipping. I wrote to you on
the 27 of October saying that I have not received the merchandise yet and
that I was canceling my order you responded by saying that you did not find
an order with my e mail address or by the name of Ken. You had shipped the
merchandise on the 26 of October using regular postage and I received it on
the 5 of October a month late I will now return the merchandise to you and
will expect a full refund on my Visa card and I will expect to be
compensated for the shipping costs for the return, due to the fact you did
not fulfill your commitment. I am sending the package back registered so there will be no confusion on wether or not you received the package.
Sincerely Ken Gubersky


----- Original Message -----
From:
To: "Gourmet privilege"
Sent: 03 October, 2006 09:55
Subject: Yahoo! Auto Response


> Thank you for contacting MG Reptiles. I will be out of the office from
> 9/27-10/02 and back to work on 10/3 for my wedding. All orders placed in
> that time frame will ship upon my return. Thanks for your business and God
> Bless you and yours,
> -Matt Graybeal
> MGR


Here is the last email as it was blocked as soon as I saw his reply


Gourmet privilege <[email protected]> wrote:
I knew you would not have the courage to do it you lying hypocrite piece of shit. May Jesus save your sorry fagget ass! I will do anything I have to to get a refund from you, weither it is lie, cheat or steal.
Ken
----- Original Message -----
From: [email protected]
To: [email protected]
Sent: 08 November, 2006 12:28
Subject: Fwd: Order 172.30.184.54-10E19674EB1-194C2B3-131C9CD Credit

Ken,
I pulled your invoice and corrected the shipping. If you would like to still return the clips and insulators that is fine. I have to look out for my other customers. I did inform you that the order would be late, that’s all I can do. I didn’t hear back from you until you received the order. If you would have cancelled it before hand when you were notified of the backorder it would have been as simple as an email. Now since you seem to be unable to be an adult I will be blocking your email address. I dotnt take abuse from anyone, especially against my religion. I do wish you well and God Bless! Thanks,
-matt

Gateway <[email protected]> wrote:
From: Gateway <[email protected]>
To: MG REPTILES <[email protected]>
Subject: Order 172.30.184.54-10E19674EB1-194C2B3-131C9CD Credit
Date: 8 Nov 2006 10:27:06 -0700


A credit for the amount of $21.60 has been applied to order number
172.30.184.54-10E19674EB1-194C2B3-131C9CD



Thank you for considering MG Reptiles for your reptile needs. Your
business is truly appricated! Please feel free to call Matt @
304-836-5147. Thank you and God Bless,
-MG

---------------------------------------------------------------------------------------------------------------------------


I hated to end the conversation with you Ken but you were very unprofessional. I do not accept refunds on electrical items that are not damaged, just like just about everyone else that sells the element including the manufacture. All you would have had to do was reply to the email and I would have refunded you card. You threatened me several times with immature acts and I simply will not put up with that. While you business is very much appraicated the vulgar and unprofessionalism is not! My offer still stands for you to return the clips and insulators and Ill even refund your shipping back to me for them, but I simply cannot have the flexwatt and dimmers returned, I am sorry.

When I did find your shipping to have been overcharged it was corrected the same second I found it. You coming here doing this is exactly what you said you would do, “lie cheat and steal”,, When we spoke on the phone I never said I was sending your order the same day, I said it would be shipping EXPRESS MAIL, which it did! Here is the USPS receipt


10/25/2006
76613909
EC 915 694 095 US
Track & Confirm
n/a Credit Card Charged

MG REPTILES
PO BOX 132
PEYTONA, WV 25154-0132 KEN GUBERSKY
REPTIC XS
3602 ST. CHARLES
KIRKLAND, QC
CANADA Weight: 5 Lbs 8 ozs.
Shipping Date: 10/25/2006
ZIP Code™:25154-0132
Contents Value: $410.00
Service Option: Global Express Mail

I have tried to work with customers in the past on returning flexwatt and it was a horrible mess, here is a link

http://www.faunaclassifieds.com/forums/showthread.php?t=75472&highlight=VanZweden

I did indeed sale used flexwatt, it was constructed here by ME for ME.. I knew exactly what it had been used for and how long it had been in service. Again sorry our transaction was not a successful one and please do return the clips and insleators.
 
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