Well, I've read all this and it won't stop me from doing business with ATC, I think all the good outweighs this. ATC obviously made efforts to compensate for the loss by offering money back and future hatchlings for LIFE. Which if you read the OP said they did not want to do that even though they could make the money back. It may not be what they wanted but its compensation for which the money would have been made back. I don't see the "radiated breeder" wanting compensation for the tortoise the OP gave and it strangely died after a week. And I have yet to see any emails posted from either side. Yes its ATC responsibly to fix the situation the best it can based on its terms, the deal was brokered through 3rd party (supposedly) and even though the OP claims they didn't know, I still want to see emails from ATC or the OP proving what was said and what wasn't. The OP I see has been asked several times to post emails and yet no one does.