Hello. I wanted to let everyone know about my recent experience with Tom (username topo on here), he is based out of the Germany but does business with the states frequently. I recently purchased a chahoua gecko from him through Pangea. Tom was great with communication, even though the time zones were radically different for us. He always emailed back promptly and answered all my questions, and yes there were a TON as this was my first time shipping an animal. He was very gracious and helpful through the entire process. Unfortunately, the animal arrived DOA. Now I want to mention Tom did everything PERFECTLY. The gecko was shipped in a properly marked box, next day air, had a deli cup, newspapers for padding, foam insulation, a heat pad, everything was wonderfully done. Just for some reason the gecko didnt make it. We dont know if it was UPS mishandling or stress or what. The animal he sent me was in pristine condition, a beautiful gecko and more importantly shipped and cared for properly. Tom grieved with me over the loss of this little guy. He truly cares for his animals. He immediately made the situation right with me and offered me a replacement or a full refund. I chose the refund and it was sent to me within a few days. Again, Tom was a wonderful business man, such a pleasure to do business with. I WOULD NOT HESITATE TO BUY FROM HIM AGAIN. Tom, it was truly my pleasure, thank you for everything.