I've been using Reptilefood.com for crickets and supers for a couple of months now, and have had good service. However, due to errors on the part of Airborne Express, my last two shipments arrived late. Airborne said that they will issue a refund for the failed deliveries, to the shipper.
Well, I used the online forms for reporting problems with the orders. No reply. I e-mailed [email protected] several times, and each time the e-mail is returned as undeliverable. These are the ONLY contact methods found on their site, no phone numbers. I even tried the phone number that showed up on my bank statement, and that gives an error message.
So, has anyone else had trouble contacting these folks? It's not like they're being asked to do anything more than call Airborne to get my shipping money back. I'm only talking about a total of a couple cents over twenty bucks, but it's very annoying to not be able to contact a business when I have a problem. Not my idea of good service.
Well, I used the online forms for reporting problems with the orders. No reply. I e-mailed [email protected] several times, and each time the e-mail is returned as undeliverable. These are the ONLY contact methods found on their site, no phone numbers. I even tried the phone number that showed up on my bank statement, and that gives an error message.
So, has anyone else had trouble contacting these folks? It's not like they're being asked to do anything more than call Airborne to get my shipping money back. I'm only talking about a total of a couple cents over twenty bucks, but it's very annoying to not be able to contact a business when I have a problem. Not my idea of good service.