Salsa Dragons
Spice up your life...
I have been hovering on the BOI for a while now with nothing really to report until now lol I have bought crickets many times from premiumcrickets.com with no issues whatsoever until last week. I purchased 2000 crickets from them and due to my own stupidity I did not pay attention to the shipping button this time and paid for the two day shipping instead of the overnight. I had done it in the past with no issue but with the heat here in Texas lately I have been doing overnight on everything. This time I didn't even think about it. Well two days came and went and I got an email notification that my package would be waiting at my front door. I got home and there was no package. I double checked the email and it said left by front door. I looked all around and even called my neighbors that live on my street. None of them had seen my package. I went in and called the number to get in touch with premiumcrickets to let them know what had happened. I left them a message because it was around lunchtime so they were out. After I got off the phone I got a call from a stranger two streets over that had seen a package dropped off at their neighbors house, only the neighbors house had been empty for a while. He checked the package, got my number and called me up. He left the box where it was because he was not too keen on picking up a box that said LIVE CRICKETS on the side. He said it had been dropped off two hours ago. Well it was laying in the sun by the road, not on the porch and all 2000 crickets were dead. He said he did not move the box and I tend to believe someone who was nice enough to call me about my package when it really wasn't his concern. So UPS had screwed me over which pissed me off because they had always been good about leaving my packages under my carport before this incident. I got home with my box of dead bugs and who I assume was Alison@premiumcrickets called me back. I explained to her what happened not expecting any help from them because as I said the two day shipping does not include the DOA guarantee. Well even though I did not have the guarantee of DOA because I paid for two day shipping she agreed to send me another 2000 crickets if I would pay the additional 20 bucks for overnight. I agreed and she shipped them out that night and I got them the very next morning. I was impressed because even though she planned to file a claim and get her money back from UPS she had not done that yet and still shipped me another 2000 crickets. She was as nice as could be and I greatly appreciate her professional attitude.