I thought of contacting the manufacture but thought to myself that my fellow faunna friends would probably be able to help me out the same if not better. On my helix, I have it running one of my adult boa enclosures. Its a 7ft tall enclosure, by 5ft wide by 2ft deep, there is a total of 5 enclosures that are each 14'' tall. Eeach enclosure has 2 11'' strips of flexwatt. The entire enclosure is made out of 1/2'' wood, stained and sealed with lenolium covering the floor. The flex is located under the lenolium, probe located at the top of the middle enclosure. Now originally I just had a conventional thermostat, it heated the enclosure just fine but I wanted to accuracy of the helix. I have the helix set at 92, which is on my hot side, temp probe confirms that, cold side at 79/80. I keep getting an error messege when I press the button, E8, which usually means the thermostat either A) can not accurately control the temp or B) I am not getting enough voltage to the thermostat, which I have tried numerous outlets with no change. The thermostat is plugged directly into the wall, no extension cord. What am I doing wrong here? Here is a picture of the cage to give you an idea.