Well, first off, make sure the new arrival is set up and left alone (for now - they stress very easy and I'm sure it's days have been that much more stressful being all boxed up and shipped). So it's been about 24 hours and no reply back from your e-mail(s)? Without naming names (that will be for the BOI later, if it comes to that) I'd try the Cham discussion forum and see if anyone has ever seen what you are describing because unfortunately I have not, sorry. Do keep me updated if you don't go to the discussion forum.